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Mental Health & Addictions Central Access & Information Service

May 27, 2015

Monday to Friday 8:30 am – 8:00 pm
Get the information that you need
Central Access is a new way to access mental health and addiction information and service in the Algoma District. By calling 705-759-5989 or 1-855-366-1466, by walking in (CMHA – SSM branch), by emailing Information@cmhassm.com, or by faxing 705-945-0261, people will connect with a staff member who can provide information and/or assist in navigating the mental health and addictions system. This is accomplished through screening, needs assessment and referral to the appropriate type and level of service in order to meet individual needs. Our service is offered in both English and French.

What is Mental Health & Addictions Central Access & Information Service (Central Access)?
Central Access is a new way to access mental health and addiction information and service in the Algoma District. By calling 705-759-5989 or 1-855-366-1466, by walking in (CMHA – SSM branch), by emailing Information@cmhassm.com, or by faxing 705-945-0261, people will connect with a staff member who can provide information and/or assist in navigating the mental health and addictions system. This is accomplished through screening, needs assessment and referral to the appropriate type and level of service in order to meet individual needs. Our service is offered in both English and French.
All people need to do is reach out to us. It’s our job to understand the system. The Central Access worker will help them to figure out what the full range of their needs are, prioritize those concerns and help them move forward with getting linked to the appropriate services. If the caller is in a crisis situation, the worker will facilitate connecting them to the Crisis Services department.
Central Access operates under the umbrella of the Canadian Mental Health Association. The overall goal is to improve access to mental health and addictions services in the Algoma District. The provision of a central access/information service is expected to increase the satisfaction that the community has with accessing information and service; decrease the need for multiple contacts with multiple agencies until the “right fit” is determined; decrease the use of crisis services and ER for non-crisis/non-emergent reasons; increase the consistency of information and approaches; and increase the connectivity of various stakeholders and/or providers in the District of Algoma.
Why is the Mental Health & Addictions Central Access & Information Service (Central Access) a good thing?
With this service there are a number of things that people (consumers, friends, family and providers) will no longer have to worry about. These include:
• Figuring out where to call to get help. Our service will be that starting point. They will become the “experts” in our community about mental health and addictions information and service and take on the role of system navigators.
• Having to repeat their story over and over. People will now have the Central Access worker walking through the system with them. The worker will collect valuable client information, use appropriate screening tools, prioritize client needs, make referrals and communicate with partners so repeating their story will not be necessary.
• Having to go to different places to address complex problems. So many of the issues we deal with are linked, such as addictions, mental health, housing, income/finances, and so much more. Knowing that these issues are inter-related, Central Access takes a holistic approach that considers the social determinants of health in order to address the challenges people experience.
• Wait times for service. Although wait times are likely to exist for some services, wait times will be monitored by Central Access workers and communicated to clients. Staff can assist in seeking alternate options for service where appropriate and can provide check-ins and follow up with clients to assure they get linked to the help they need.

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